Returns & Exchanges

At Magnetix AI, we want you to be completely satisfied with your home automation and magnetic decor purchases. If you are not happy with your order, we offer a 30-day return policy for all items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Securely

  Place the items in their original packaging, ensuring all magnetic components and AI sensors are protected, and include your printed RMA form inside the box.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location within 7 business days.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned hardware, we will process your refund to your original payment method within 5 to 10 business days.